Remote Customer Service Advisor Job in West Midlands, UK Platform Housing Group

Who you are

• Experience in a customer-focused environment, preferably telephony/contact centre background
• Commitment to resolving queries professionally and competently
• Excellent communication skills with the ability to interact with people of all ages and backgrounds
• Empathy and people skills to diffuse difficult conversations
• IT literate with knowledge of Microsoft Office packages
• Able to work from Group offices in Worcester or Birmingham during induction and occasionally travel to the office as requested.

Desirables

• Experience in telephony or contact center
• Commitment to resolving queries professionally
• Excellent communication skills
• Ability to diffuse difficult conversations
• IT literate
• Good knowledge of Microsoft Office
• Empathy
• People skills

What the job involves

• The role is the first point of contact for our customers, and you will have problem solving conversations with customers every day.
• You will answer enquiries, ensuring resolution at first point of contact wherever possible, working to set KPIs.
• This is a key role in leading our company-wide drive to deliver customer service excellence.

Application process

• Application review throughout campaign
• Early application encouraged