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Remote Customer Service Agent Job in UK Trust Wallet

Customer Service Agent Trust Wallet
Contact CentersCryptocurrencyCustomer SatisfactionCustomer ServiceCustomer SupportLivechat ChatbotOn-Call Support
Junior (1-2 years) - Mid-level (3-4 years)
UK


The worlds most trusted & secure #crypto wallet & #Web3 gateway, with 70 million+ users 💙💚
310+ employees
BlockchainFinTechCryptocurrency


Role


Who you are

  • 2-3 years in frontline customer support, financial or service industry preferred
  • Passion for solving complex problems and delivering outstanding customer experiences
  • Adaptable and resilient in a changing environment
  • Excellent verbal and written English and native language skills
  • Great at multitasking, prioritizing, and time management
  • Knowledge or interest in blockchain/digital assets/fin-tech industry
  • Flexible working hours, including night shifts, weekends, and public holidays
  • Right to work in the country you are based

Desirables

  • Eagerness to learn
  • Strong team player
  • Detail-oriented



What the job involves

  • Handle inbound inquiries via chats, emails, and calls
  • Independently provide accurate information to resolve issues
  • Continuously update knowledge to support customer service operations
  • Escalate issues to team leaders and managers as needed
  • Adhere to Quality Assurance standards and schedule set by Team Leader
  • Assist in preparation of other processes and projects as required

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Company


Company mission

Trust Wallet is dedicated to providing a secure and inclusive mobile wallet experience for cryptocurrency users worldwide, empowering them to access, transact, and store various assets across multiple blockchains with ease.




Company benefits

  • Career development opportunities
  • Work with world-class talent
  • Opportunity for learning and growth
  • Fast-paced, challenging projects
  • International teams
  • Flat organizational structure
  • Competitive salary and benefits
  • Flexible working hours
  • Casual work attire



Company values

  • Inclusivity
  • Security
  • Innovation
  • Global Impact



Company HQ

San Francisco



Founders

Trust Wallet (Founding Team)
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