Remote Customer Service Agent Job in UK Trust Wallet

Who you are

• 2-3 years in frontline customer support, financial or service industry preferred
• Passion for solving complex problems and delivering outstanding customer experiences
• Adaptable and resilient in a changing environment
• Excellent verbal and written English and native language skills
• Great at multitasking, prioritizing, and time management
• Knowledge or interest in blockchain/digital assets/fin-tech industry
• Flexible working hours, including night shifts, weekends, and public holidays
• Right to work in the country you are based

Desirables

• Eagerness to learn
• Strong team player
• Detail-oriented

What the job involves

• Handle inbound inquiries via chats, emails, and calls
• Independently provide accurate information to resolve issues
• Continuously update knowledge to support customer service operations
• Escalate issues to team leaders and managers as needed
• Adhere to Quality Assurance standards and schedule set by Team Leader
• Assist in preparation of other processes and projects as required