Remote Customer Service Agent Job in UK Trust Wallet

Who you are

• 2-3 years experience in frontline customer support preferably in the financial or service industry
• Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience
• Both adaptable and resilient able to operate in a quickly changing environment
• Excellent verbal and written professional English and respective native language skills
• Great at multitasking prioritizing and managing time effectively
• Knowledge or interest in blockchain/digital assets/fin-tech industry
• Ability to work on flexible working hours and shifts including night shifts weekends and Public Holidays
• You must have the right to work for the country you are based

What the job involves

• You will handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls
• Independently provide accurate information to resolve problems/issues that arise
• Continuously educate oneself with up-to-date and relevant information to support the customer service operations
• You will escalate issues to your team leader, managers, and other departments as required
• Assist in projects aimed at achieving team objectives such as implementing ticket deflection strategies, analyzing data/trends to drive defect reduction etc.