RemotevilleRemote Customer Service Analyst - Technical Support Job in United States Oracle
Customer Service Analyst - Technical Support Oracle
$40000 - $79700
Attention To DetailContact CentersCustomer ExperienceCustomer Follow-UpCustomer SatisfactionInterpersonalMulti-Disciplinary TeamsWritten
Junior (1-2 years) - Mid-level (3-4 years)
United States
We help people see data in new ways, discover insights, unlock endless possibilities.
193485+ employees
SaaS
Role
Who you are
- Experience in the Hotel/Hospitality or Food and Beverage industry
- Ability to empathize with customers
- Strong attention to detail and accuracy
- Good interpersonal skills
- Team player
- Excellent verbal and written communication skills
Desirables
- Experience using Opera PMS systems
- Some professional IT experience
- A passion for tinkering, building PCs
- Preference for troubleshooting and solving problems
- Network+, CompTIA A+, Cisco, related certifications
- SQL knowledge
What the job involves
- Deliver post-sales support and solutions to Oracle customers
- Resolve non-technical customer inquiries via phone and electronic means
- Troubleshoot technical questions regarding Electronic Support Services
- Facilitate customer relationships with Support and provide advice to Oracle employees on escalated issues
Application process
Company
Company mission
Oracle is dedicated to leveraging cloud technology to empower organizations worldwide to innovate, optimize efficiencies, and enhance effectiveness. By providing cutting-edge computing infrastructure and software solutions, including autonomous database technology, Oracle aims to revolutionize business operations and enable secure data management. The company's commitment extends to supporting government defense and advancing scientific and medical research, catering to the needs of nonprofits and businesses of all sizes.Company benefits
- Friendly collaborative environment
- Continuous career development
- Free access to online learning platforms
- Regular in-house training and tech talks
- Volunteer opportunities through Oracle Giving
- Diverse ERGs
Company values
- Innovation
- Diversity
- Inclusion
- Integrity
Company HQ
AustinFounders
Larry Ellison (Chairman and CTO)