Remote Customer Service Associate IV Job in Fremont, CA TE Connectivity

Who you are

• 4+ years of related work experience
• High school diploma. AA degree or equivalent preferred
• Mandarin speaking preferred
• Integrity, Accountability, Inclusion, Innovation, Teamwork

Desirables

• AA degree or equivalent preferred
• 4+ years related work experience
• Speaks Mandarin preferred

What the job involves

• Interacting with customers, company sales, and service representatives to handle pre-sales and post-sales service functions
• Taking and processing transactions via phone, internet, and correspondence
• Responding to inquiries and resolving customer complaints
• Developing strong business relationships via the Extraordinary Customer Experience strategy
• Acting as a liaison between customers and internal points of contact
• Managing backlog and open orders, communicating late deliveries, and investigating credit and debit requests
• Answering technical queries and driving corrective actions and improvement projects