Remoteville

Remote Customer Service Associate IV Job in Fremont, CA TE Connectivity

Customer Service Associate IV TE Connectivity
$45000 - $67440
Corrective ActionsCustomer Relationship ManagementCustomer SatisfactionCustomer SupportDebit CardsEnglishMarketingPhone Etiquette
FremontCA
37245+ employees
ManufacturingIndustrialTechnologyEngineering

Open for applications

Role


Who you are

  • 4+ years of related work experience
  • High school diploma. AA degree or equivalent preferred
  • Mandarin speaking preferred
  • Integrity, Accountability, Inclusion, Innovation, Teamwork

Desirables

  • AA degree or equivalent preferred
  • 4+ years related work experience
  • Speaks Mandarin preferred



What the job involves

  • Interacting with customers, company sales, and service representatives to handle pre-sales and post-sales service functions
  • Taking and processing transactions via phone, internet, and correspondence
  • Responding to inquiries and resolving customer complaints
  • Developing strong business relationships via the Extraordinary Customer Experience strategy
  • Acting as a liaison between customers and internal points of contact
  • Managing backlog and open orders, communicating late deliveries, and investigating credit and debit requests
  • Answering technical queries and driving corrective actions and improvement projects

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Company


Company mission

TE Connectivity is a global leader in industrial technology manufacturing, specializing in connectivity and sensor solutions across multiple sectors such as transportation, healthcare, and communications. The company is dedicated to creating a more sustainable and connected future through innovative advancements in technology and adherence to rigorous quality standards.




Company benefits

  • Health insurance
  • 401(k)
  • Disability
  • Life insurance
  • Employee stock purchase plan
  • Paid time off
  • Voluntary benefits



Company values

  • Integrity
  • Accountability
  • Teamwork
  • Innovation



Company HQ

Schaffhausen
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