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Customer Service Associate
Skills
Mobile ApplicationsAirline TicketingCustomer ExperienceCustomer SuccessEnhanced Data Rates For GSM EvolutionEvent TicketingLESS
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- High School Diploma required
- Associates or Bachelor degree preferred
- 2+ years customer service experience preferred
- 2+ years technical experience preferred
- Strong grasp of basic web functionality
- Experience with desktop and mobile browsers
- Experience with mobile apps and operating systems
Nice to have
- Excellent communicator
- Helpful temperament
- Patient
- Customer-focused
- Tech-savvy
Day to day
- Provide friendly and effective support to customers across a wide range of basic technical and account-related questions.
- Troubleshoot common web browser mobile app and operating system issues with clear step-by-step guidance.
- Help users understand site rules online dating processes and basic feature usage while maintaining a helpful patient tone.