How Remoteville checks and expires listings
Customer Service Associate
Skills
Customer ExperienceEnglishHealthcarePatient SupportPerformance MetricsSalesSpanish
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Minimum 1 year of telesales or phone-based sales experience
- Previous inbound or outbound telephone customer service experience
- Excellent verbal and written communication skills
- Strong attention to detail and organisational abilities
- Ability to build rapport handle objections and speak confidently on the phone
- Comfortable working towards targets KPIs and performance metrics
- Strong time management skills and ability to work independently
- Reliable internet connection and suitable remote working environment
- Access to a laptop computer and headset for daily communications
Nice to have
- Fluent English
- Bilingual or multilingual
- French
- Spanish
- Dutch
- Healthcare experience
- Empathetic
- Results-driven
- Professional
Day to day
- Conduct outbound calls to patients in a professional and empathetic manner
- Build and maintain positive patient relationships through proactive outreach and follow-up communications
- Resolve basic queries and accurately record feedback and interaction details in company systems while supporting retention goals