Myticas Consulting is a proven, industry-leading IT staffing and recruitment organization with offices in major North American cities, including Ottawa, Ontario, and Chicago, Illinois, as its prime headquarters. 

Our large team of IT recruitment and sales professionals have over 50+ years of combined experience providing the highest quality of Telecommunication Engineering, ERP and IT Software Development resources, to both Public and Private sector enterprise level environments.

Here at Myticas, we strive to continually provide unmatched quality of IT resources, that prove to stand the test of time, and go above and beyond all project expectations and deliverables.

The "motto"​ at Myticas is not only to work with you, but to understand what success really looks like for your organization, and to deliver the IT staffing needs that matter most to increasing both the functionality and efficiency of your environment.

With our evolving expertise in Telecom, ERP, DW/BI and EAI resources, and a guaranteed replacement program for all our partners, the defined win-win scenario has never been presented in a more simple manner.

Myticas Consulting

Myticas Consulting is a leading edge IT Staffing and Recruitment organization with locations throughout North America.

Myticas Consulting is seeking a Technical Support and Customer Service Associate to join our client’s Personal Support Center (PSC) team. This role is ideal for someone passionate about helping others, skilled in troubleshooting, and comfortable in a fast-paced, tech-forward environment.

Title: Tech Support/CSA

Contract: W2

Length: 6+ months Contract/Contract to Hire

Rate: $18/hr

Location: Fully remote

Client Location: Chicago, IL/All work done on CST hours

Start Date: 9/21/2026. Training for the first three weeks will be 9:00 AM–6:00 PM, Monday–Friday, Central Time.

Post-training shifts needed: Central Time

11:00 AM–8:00 PM, Monday–Friday

10:00 AM–7:00 PM, Monday–Friday

7:00 AM–4:00 PM, Saturday–Wednesday

Overnight shift options: 4, 10 hour shifts, 11:00pm-9:00am (CST)

Wednesday-Saturday

Saturday-Tuesday

Skills/Experience To Be Successful In This Role

Experience in a high call volume Tier1 or 2 settingAbility to troubleshoot software, hardware and network issuesTech support in a college of university setting would be helpfulExperience with Learning Management Systems such as Canvas, Blackboard or Moodle would be helpfulSelf-directed learnerAbility to support multiple customers via email, phone and chat

What You’ll Do

Provide Tier 1 technical support for software, hardware, and connectivity issuesAssist with password resets, software installations, VPN setups, and general troubleshootingEscalate complex issues to senior team members when necessaryMaintain clear, professional communication in both Spanish and English across all customer interactionsManage support requests via phone, email, and chat simultaneouslyAccurately log cases in tools like ServiceNow and Zendesk

What We’re Looking For

Fluency in Spanish and English (written and spoken)Strong customer service and communication skillsAbility to quickly adapt to new tools, systems, and processesTeam-oriented with a willingness to learn and growFlexibility to work 1st or 2nd shift schedules

Why Join Us

Hands-on training and mentoringAccess to a robust internal knowledge baseOpportunities to collaborate with tech experts and leadershipA supportive team environment that encourages growth

If you’re ready for a dynamic support role where no two days are the same, apply now or reach out to learn more.

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Customer Service Associate Tech Support (33645)

What the job involves