Customer Service
Skills
AdministrationAnalytical SkillsTrainingCustomer Relationship ManagementMoldOrder ProcessingSales
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- High school diploma or equivalent
- Experience supporting customers through phone email chat or another customer service channel
- Ability to process orders quotes purchase orders and customer records accurately using computer-based systems
- Clear written and verbal communication skills for working with customers suppliers sales colleagues and other departments
- Practical math analytical and problem-solving skills for reviewing transactions preparing quotes and resolving customer concerns
- Ability to organize your work manage your time and adjust priorities while handling multiple customer requests and administrative tasks
- Sound judgment accountability and attention to detail with a consistent focus on preventing errors and following established procedures
- A collaborative and adaptable approach with openness to learning products systems E-store processes and improved ways of working
Nice to have
- Collaborative
- Adaptable
- Detail-oriented
- Accountable
- Customer-focused
Day to day
- Process customer orders purchase orders amendments emails and related documentation accurately to support timely fulfillment and dependable service
- Respond to customer calls correspondence and E-store chats by answering questions resolving issues and providing product or technical assistance
- Build relationships with current and prospective customers by understanding their needs explaining products and identifying relevant sales opportunities
- Prepare proposals and quotes recommend products based on customer requirements and coordinate payment terms within established guidelines
- Maintain complete customer transaction and follow-up records in company systems to support accountability visibility and informed decision-making
- Coordinate with sales suppliers customers and internal departments to resolve problems arrange sample submissions or inspections and keep work moving efficiently
- Prepare reports follow established safety and operating procedures and identify opportunities to improve customer care processes accuracy and efficiency
Hiring process
- Submit an application to be considered