What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- High degree of relationship management and leadership skills
- Analytical mindset with attention to detail
- Experience in customer service or related field
Nice to have
- Technical/Vocational certification
- Client Relationship Management
- Experience in managed services
Day to day
- Manage client relationships and service delivery
- Drive operational excellence and continuous improvements
- Establish governance model for customer satisfaction