RemotevilleRemote Customer Service Representative Job in Marysville, CA Apex Talent Solutions
Customer Service Representative Apex Talent Solutions
$ -
Communication SkillsEmpathyPatienceProblem-solvingCollaborationAdaptabilityCustomer Service Experience
MarysvilleCA
Our promise is to be different - www.apextalentsolutions.com - hello@apextalentsolutions.com
15+ employees
ConstructionDefenceMaritimeManufacturing
Role
Who you are
- Exceptional communication skills
- Empathy and patience
- Problem-solving mindset
- Team player attitude
- Adaptability
- Previous customer service experience preferably in a fast-paced customer-oriented environment
What the job involves
- Engage with customers through multiple channels including phone email and live chat providing prompt and accurate assistance
- Listen attentively to customer concerns and inquiries demonstrating empathy and professionalism at all times
- Identify and analyze customer needs offering tailored solutions and guiding them through our products and services effectively
- Troubleshoot and resolve customer issues ensuring prompt resolution and taking ownership of escalated cases when necessary
- Collaborate closely with cross-functional teams to address customer concerns and improve overall customer satisfaction
- Utilize our CRM system to maintain accurate records of customer interactions update customer profiles and follow up on pending inquiries
Application process
- Submit your resume and cover letter
- Review by talent acquisition
- Interviews with qualified candidates
Company
Company mission
Apex Talent Solutions has extensive experience in the recruitment industry, providing services to many sectors including Construction, Defence, Maritime and Manufacturing sectors. Our team of recruitment professionals are dedicated to helping our clients by seeking out and providing a highly qualified pool of potential candidates. We take the searching process seriously and whatever your hiring needs may be, Apex Talent Solutions have you covered!Company benefits
- Competitive compensation package including performance-based incentives and bonuses
- Comprehensive benefits package including health insurance and retirement plans
- Opportunities for career growth and advancement within a renowned Fortune 500 company
- Continuous learning and development programs to enhance your skills and expertise
- A diverse and inclusive work environment that celebrates individuality and fosters collaboration
- Remote work (work from home)
Company values
- Apex Talent Solutions has extensive experience in the recruitment industry, providing services to many sectors including Construction, Defence, Maritime and Manufacturing sectors. Our team of recruitment professionals are dedicated to helping our clients by seeking out and providing a highly qualified pool of potential candidates. We take the searching process seriously and whatever your hiring needs may be, Apex Talent Solutions have you covered!