Customer Service Representative
Skills
CashieringContact CentersCustomer ExperienceCustomer ServiceCustomer Service RepresentativesMarketingNegotiation
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Fluent in English
- Great communicator with a proactive approach
- Empathetic problem-solver with clear written communication
- Able to de-escalate under pressure
- Organised and reliable with strong follow-up habits
- Curious and data-aware
- Tech-confident and quick to learn new tools
- Customer-focused with a solutions-based approach
- Strong cross-department collaboration skills
- Good time management and prioritisation skills
- Able to update macros templates and knowledge base content
Nice to have
- Other languages
- Curious
- Grit
- Positivity
Day to day
- Serve as the first point of contact for customers across B2C and B2B enquiries, providing friendly and accurate support via email.
- Resolve customer queries and more complex issues with empathy while protecting trust in the Bridebook platform.
- Work closely with Sales Product Tech and Finance to improve customer experience share feedback and support smoother operations.
- Maintain organised records case notes and follow-ups while contributing to launches campaigns and continuous process improvements.
Hiring process
- Hear from the team within 2 weeks