RemotevilleRemote Customer Service Representative Job in United States Concentrix
Customer Service Representative Concentrix
$ -
CablesCall FlowComputer NavigationCustomer InteractionCustomer Service RepresentativesCustomer SupportDSLEthernetInbound MarketingPhone Etiquette
Junior (1-2 years) -
United States
169045+ employees
Enterprise
Role
Who you are
- 1+ years of customer service experience
- Open availability (seasonal position)
- High school diploma or GED
- Quiet, distraction-free home environment
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong computer navigation skills and PC knowledge
- Desktop or laptop (No Macs, Chromebooks, iPads, tablets, mobiles)
- Windows 10+ operating system
- 8GB+ RAM
- Intel i5/AMD Ryzen 5+ processor
- DSL, Cable, or Fiber internet (No wireless/hotspots or satellite)
- 10 mbps download and 3 mbps upload or higher
- Hardwired ethernet cable
- High Speed internet
- Smartphone
- Must reside in the US or have a valid US address
Desirables
- Integrity
- Knowledge
- Genuine compassion
What the job involves
- Provide inbound customer support using a call flow guide
- Help customers resolve basic technical issues
- Track, document, and retrieve information in databases
- Offer additional products and/or services
- Deliver expert customer experiences with a smile
Company
Company mission
A global technology and services leader that powers the world’s best brands, today and into the future. We design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.Company benefits
- Paid training
- Performance-based incentives
- Lucrative employee referral bonuses
- Health and wellness programs
- Mentorship programs
- Diversity, equity, and inclusion support
- Global citizenship, sustainability, and community support
- Celebrations for special events
Company values
- Human-centered
- Tech-powered
- Intelligence-fueled