Customer Service Representative
Skills
Call Center Start-UpCold CallingContact Center ManagementCustomer ServiceMicrosoft Office
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- High school diploma or equivalent required
- Proficiency with PC and Microsoft Office
- Customer service experience required
- Ability to work scheduled shifts during operating hours
- Must be flexible with overtime and schedule changes
- Must pass background screening including criminal history and education
- Must be available for evenings and weekends
Nice to have
- Strong communication
- Active listening
- Empathy
- Professional manner
- Attendance commitment
- Fast-paced mindset
Day to day
- Answer customer inquiries with high-quality responses in a fast-paced call centre setting
- Process transactions efficiently and track responses to ensure completion
- Build strong relationships with clients and customers through clear communication active listening and empathy
- Navigate systems quickly to deliver accurate and integrated customer support
Hiring process
- Pass background screening requirements including criminal history and education