Customer Service Specialist, APAC Region
Skills
Account ManagementBank ConfirmationCooperativeCustomer Relationship ManagementNegotiationPower PlantsSales
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- High School Diploma or equivalent required
- At least three years customer service experience
- Strong interpersonal skills and ability to develop cooperative working relationships
- Strong organizational skills and attention to detail
- Ability to use good judgment in decision making
- Ability to analyze information and develop standards
- Must be a team player
- Effective communication and problem-solving skills
- Strong follow-up skills to ensure customer satisfaction
- Ability to build and maintain long-term customer relationships
Nice to have
- Detail oriented
- Strong communicator
- Team player
- Customer focused
- Organized
- Proactive
Day to day
- Assist customers by preparing quotes for parts and converting purchase orders accurately.
- Monitor order progress shipping status and delivery timing while resolving discrepancies and customer inquiries.
- Maintain regular communication with customers vendors and sales teams to strengthen relationships support sourcing and ensure satisfaction.