Remote Customer Service Specialist Job in London, UK Binance

Who you are

• Degree or Diploma and above
• Proficient in English and Hindi
• Minimum 1 year experience in customer service, preferably in finance or E-commerce industry
• Outstanding recent graduates are also welcome to apply
• High level of honesty and integrity
• Proactive and meticulous
• A sense of responsibility and team work spirit
• Ability to work under pressure, strong communication skills and exceed beyond expectation
• Passionate for customer service industry and can accept to work under different work shifts, including night shift
• Positive about the crypto industry

Desirables

• honesty
• integrity
• proactivity
• meticulousness
• responsibility
• team spirit
• work under pressure
• strong communication skills
• exceeds expectations
• passionate about customer service
• positive about crypto industry

What the job involves

• Support is conducted via the ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform
• Handle back-office tickets and provide online inquiries, voice and email replies services to customers 24/7
• Accurately document customer requests and advices, and provide feedback in the form of documentation
• Handle customer complaints, any special cases or ad hoc tasks
• Support will be in Hindi and English