RRemoteville
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Customer Service Specialist

Skills
Account ManagementCustomer Relationship ManagementCustomer Service RepresentativesDatabasesDirect SalesInterpreting DataOn Site
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Knowledge of records management procedures
  • SAGE500/CRM preferred
  • Knowledge of assigned program activities guidelines and processes
  • Ability to operate work-processing software spreadsheets and database programs
  • Maintain confidentiality
  • Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds

Day to day

  • Prepares and enters sales orders by identifying and interpreting source data accurately.
  • Triages requests and coordinates with other staff to resolve issues and support customers following established protocols.
  • Manages special orders large contract orders and direct sales support while maintaining detailed records and communications.