Remote Customer Service Specialist Job in UK GRIDSERVE

Who you are

• Experience in customer service within varying communication channels
• Ability to handle and manage customer cases within a management system
• Technical troubleshooting skills
• Strong relationship-building skills
• Strong communication skills
• Ability to follow communication procedures and guidelines
• Administrative skills
• Ability to maintain key performance targets

Desirables

• Proficiency in Microsoft Dynamics D365
• Experience in EV charger network
• High adaptability

What the job involves

• Assist customers through the charging process across various channels including Telephony, Email and Live Chat
• Monitor and manage customer cases raised by the Customer Services Desk within the Management System
• Ensure customer cases are investigated and responded to in accordance with service levels
• Support monitoring activities through case analysis to identify charger problems within the EV charger network
• Develop strong relationships with support functions within GRIDSERVE to improve processes and policies following direct customer interaction and feedback
• Troubleshoot and resolve technical incidents or complaints at first point of contact using supporting systems and colleagues
• Become an ambassador for GRIDSERVE, ensuring products and services are signposted through customer interactions
• Design your own learning and development plan with the help of Managers and resources to plan out your future within GRIDSERVE
• Maintain key performance targets, ensuring customers receive both quality and efficiency required
• Follow communication procedures and guidelines
• Assist with other administrative duties to promote smooth operation of the Customer Department and Customer Service team
• Perform other tasks and services as reasonably requested in connection with service delivery