Customer Service Specialist
Skills
Mobile ApplicationsAccessoriesContact CentersCustomer Relationship ManagementHubspotMarketingSales
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2 years customer service experience
- Required experience with Tier 1 customer support
- Excellent written verbal and listening communication skills
- Ability to support customers with empathy and compassion
- Strong time management and multitasking skills
- Ability to perform in a fast-paced dynamic environment
- Proficiency with Microsoft Office VOIP and Zoom
- Required
- Ability and willingness to travel within the U.S. up to 2 times per year
- Bachelor’s degree preferred or equivalent education and experience
- Experience with HubSpot or other CRM preferred
- Fluent proficiency in Spanish preferred
Nice to have
- Curious thinker
- Empathetic
- Positive attitude
- Team player
- Process improvement mindset
Day to day
- Provide a world-class customer experience across calls email chat and ticketed support channels for prospects and existing customers.
- Resolve Tier 1 issues by troubleshooting devices accounts apps and website-related concerns while triaging and escalating more complex problems.
- Collaborate closely with cross-functional teams to support customer onboarding outreach engagement and continuous process improvement.