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Customer Service Specialist
Skills
Customer ExperienceCustomer SatisfactionCustomer ServiceCustomer SupportEtiquettePhone EtiquetteSkilled Multi-Tasker
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Excellent customer service and phone etiquette skills
- Strong customer experience and satisfaction skills
- Ability to work independently and as part of a team
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks
- Previous experience in a customer service role
Day to day
- Provide customer service and sales support to members
- Contact members and provide supplemental insurance products
- Respond to inquiries, resolve issues, and ensure member satisfaction