RRemoteville

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Customer Service Specialist

Skills
Account ManagementArrangingCustomer ExperienceEvent ManagementEventsLeadershipPartner S
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 2-4 years of customer service or account management experience
  • Strong verbal and written communication skills
  • Proficiency with invoicing tools and shipping logistics platforms is a plus
  • Ability to work independently in a remote environment
  • Familiarity with order fulfillment and logistics processes is a plus
  • Extensive experience working with Salesforce and Slack
  • Strong attention to detail and commitment to accuracy
  • Ability to proactively identify and resolve errors in quotes contracts orders and Salesforce data

Nice to have

  • Spanish speaker
  • Partner experience in sales cycle

Day to day

  • Manage and support customer and partner accounts with prompt, professional service
  • Respond to inquiries by email phone and chat while coordinating with sales and partnership teammates for smooth resolutions
  • Track invoices payments shipping details and partner reports while helping organize events and logistics
  • Identify and resolve data errors accurately and proactively to protect customer experience and internal operations