How Remoteville checks and expires listings
Customer Service Technical Support Specialist
Skills
Account ManagementCommandTrainingCreativeCustomer ExperienceDatabasesHealthcare
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2+ years experience in technology with customer service experience
- Proficient in Windows workstation and server environments
- Strong written and verbal communication skills
- Able to troubleshoot test report document install and train on software
- Familiar with one or more database types
- Tech savvy with understanding of medical practice needs
- Experience in SaaS or software support preferred
- Command prompt and terminal command knowledge preferred
- Medical office experience with PM EMR or HER software preferred
- Prior case or account management preferred
Nice to have
- Innovative
- Enthusiastic
- Creative problem solver
- Strong communicator
- Social skills
- Tech savvy
Day to day
- Provide responsive technical support to clients through phone chat email and cases
- Troubleshoot software problems identify root causes and resolve synchronization and product issues with urgency
- Train medical and healthcare professionals on the company’s technology and empower them to use self-help resources effectively
Hiring process
- A phone call with Manager of Talent Acquisition
- A video interview with the Team Lead
- A video interview with Manager of Customer Care