Customer Solutions Engineer, AI Agents
Skills
Software As A ServiceAsanaBlueprintCustomer ExperienceDatabasesSystems ThinkingTranslation
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3 to 5+ years in a technical customer-facing SaaS role
- Proven system integration experience with REST APIs webhooks and middleware
- Experience mapping business processes with LucidChart Miro or Visio
- Experience managing enterprise onboarding or activation projects
Nice to have
- Architect mindset
- High emotional intelligence
- Adaptable
- Relentless curiosity
Day to day
- Lead technical discovery for new customers and map their business systems into an AI activation blueprint
- Design and implement integrations between AI agents and client stacks including CRMs MAPs APIs and databases
- Configure agent behaviors test deployments and optimize performance while translating technical complexity into clear customer outcomes