Remote Customer Solutions Engineer Job in United States Cloudflare

Who you are

What the job involves

• Serve as a trusted technical advisor throughout a customer’s lifecycle leveraging product knowledge to ensure Enterprise customers utilize the Cloudflare platform to its fullest extent
• Strive to understand customer requirements and issues at the molecular level seeking the most elegant and efficient solutions
• Collaborate closely with Customer Success Manager and other teams to implement scalable solutions for customer needs
• Deliver a timely and organized onboarding for customers and advise on technical best practices
• Ensure customer retention and expansion through relationship building and participation in periodic account reviews
• Provide customers with clear proactive technical guidance and expertise across all Cloudflare products
• Assist with technical escalations by collaborating with Customer Support Engineering and other teams
• Identify opportunities for expansion for existing customers and promote retention by addressing product or feature gaps
• Contribute to internal and external documentation Q&A and iterate on best practices within the CSE organization
• Travel 20-30% to meet with customers attend conferences and collaborate with Cloudflare teammates