Remote Customer Solutions Engineer Job in Boston, MA Fastly

Who you are

• 5 + years Pre-Sales or Post-Sales experience in Sales Engineering, Web Development, Customer facing DevOps Engineer, Technical Account Management, or Solutions Architect
• Hands-on role, willing to tackle customer issues and requests
• Understanding of networking, including, BGP, internet routing, and the difference between transit and peering
• Understanding of HTTP/s, TCP, TLS, DNS, HLS, DASH, Load Balancing, Apache, NGINX
• Hands-on experience with Linux and scripting languages/tools such as (Python, Sed, Awk, Perl, JSON, Ruby, GO, Node.js)
• Experience with internet and cloud based architecture as well as an understanding of bare metal deployments as well as cloud environments such as AWS, Azure, and GCP
• Empathy and understanding of the customer
• Comfort level with leading customer presentations and training
• Strong interpersonal, communication and feedback (writing and verbal), critical thinking & analytical skills
• Able to present technical concepts to various business stakeholders (technical and non-technical)
• Able to outline deliverables and business impact
• Capable and willing to travel for customer meetings
• Flexibility for occasional required schedule adjustments based on customer needs

Desirables

• Experience with Varnish and Varnish Configuration Language
• Experience with streaming video/audio technologies or e-commerce technologies/solutions
• Experience in the CDN or cloud computing industries

What the job involves

• Creating and delivering customer presentations to demonstrate the value of our solutions
• Diagnosing and troubleshooting issues related to Google Cloud Platform and other technologies
• Collaborating with sales and post-sales teams to ensure customer success and satisfaction

Application process

• A fully completed application and resume or CV are required when applying