RRemoteville

How Remoteville checks and expires listings

Sift logoSift

Customer Solutions Engineer

Skills
CSSCustomer-Focused SellingData SciencePythonScriptingSolutions EngineeringTroubleshooting
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Minimum 3 years in technical customer-facing role
  • Proven ability to collaborate closely with data science, engineering, product teams
  • Exceptional communication skills for complex concepts
  • Creative, coachable, collaborative, goal-oriented, thoughtful
  • Strong work ethic and commitment to excellence
  • Growth mindset with passion for learning new skills
  • Resourceful proactive approach, investigate anomalies, challenge status quo
  • Experience in writing scripts for internal tools (e.g., Bash scripting, Python, Ruby)
  • Familiarity with APIs and web technologies
  • Ability to prioritize, deliver on multiple projects simultaneously
  • Bonus: Experience in B2B payments and/or fraud space

Nice to have

  • Customer-focused
  • Creative
  • Coachable
  • Goal-oriented
  • Thoughtful

Day to day

  • Act as bridge between customer-facing, engineering, and product teams
  • Advocate for customer solutions when product misaligns with customer needs
  • Build deep understanding of customer business problems and technical requirements
  • Support customer throughout lifecycle, understanding their business and technical needs
  • Automate tasks, write custom queries and scripts, guide internal decision-making