Remote Customer Solutions Engineer Job in San Francisco, CA Sift

Who you are

• Minimum 3 years in technical customer-facing role
• Proven ability to collaborate closely with data science, engineering, product teams
• Exceptional communication skills for complex concepts
• Creative, coachable, collaborative, goal-oriented, thoughtful
• Strong work ethic and commitment to excellence
• Growth mindset with passion for learning new skills
• Resourceful proactive approach, investigate anomalies, challenge status quo
• Experience in writing scripts for internal tools (e.g., Bash scripting, Python, Ruby)
• Familiarity with APIs and web technologies
• Ability to prioritize, deliver on multiple projects simultaneously
• Bonus: Experience in B2B payments and/or fraud space

Desirables

• Customer-focused
• Creative
• Coachable
• Goal-oriented
• Thoughtful

What the job involves

• Act as bridge between customer-facing, engineering, and product teams
• Advocate for customer solutions when product misaligns with customer needs
• Build deep understanding of customer business problems and technical requirements
• Support customer throughout lifecycle, understanding their business and technical needs
• Automate tasks, write custom queries and scripts, guide internal decision-making