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Customer Solutions Specialist
Skills
Customer SuccessDigital AuthenticationEnglishNTLMNetworkingRelationship BuildingSales
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 4+ years of relevant experience in Post Sales Customer Success or Solution Architecture in identity or security
- Strong understanding of Microsoft identity and access technologies including Active Directory Azure Active Directory NTLM and Kerberos
- Experience with federated identity and multi-factor authentication solutions such as Okta Ping Identity and Duo Security
- Proven knowledge in networking and Information Security with experience in AI Security and or Cloud Security solutions
- Hands-on experience with Windows and Linux and deploying virtual machines in VMware AWS or Azure
- Strong interpersonal skills and relationship building ability
- Exceptional multitasking and organization skills
- Willingness to travel up to 25% of the time
- High level English
Nice to have
- Team player
- Relationship builder
- Strong interpersonal skills
- Multitasker
- Organized
- Customer focused
Day to day
- Act as a product expert for Silverfort, applying identity and security knowledge to drive successful deployments for Enterprise and Strategic customers.
- Design tailored Silverfort architectures by understanding customer environments, goals, and use cases, then guiding adoption with technical best practices.
- Partner cross-functionally with Success Support R&D Product and Sales teams to solve complex issues, deliver enablement, and ensure customers realize business value.