Customer Strategy & Success Lead, Digital Health
Skills
AdoptionBluesCustomer SuccessDefaultsHealthcareProgram BuildingReadiness
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 8+ years in customer success strategic account management payer strategy healthcare technology consulting implementation or client-facing growth
- Deep experience working with for or selling into health plans
- Direct Blue Cross Blue Shield or large payer experience strongly preferred
- Demonstrated ownership of renewals expansion or growth of existing customer relationships
- Proven ability to manage senior stakeholders and run executive business reviews
- Experience leading complex implementations onboarding or delivery programs
- Evidence of building customer success playbooks health metrics QBR cadences renewal processes or similar systems
- Experience hiring developing coaching or shaping high-performing teams
- Experience in early-stage scaling or high-ambiguity environments
Nice to have
- Blue Cross Blue Shield experience
- Large payer experience
- Healthcare tech background
- Consulting background
- Pharmacy economics knowledge
- Star Ratings familiarity
- RWE familiarity
- Low-structure environment
Day to day
- Lead customer success strategy across Evio's digital health portfolio for strategic payer customers
- Own implementations renewals adoption health and value realization while building scalable playbooks and metrics
- Partner cross-functionally with Product Sales Legal Finance Analytics and executives to drive retention expansion and customer outcomes
Hiring process
- Apply online via Evio's official careers channels
- Interview process not specified in the posting