RemotevilleRemote Customer Success Account Manager Job in United States Dozuki
Customer Success Account Manager Dozuki
$90000 - $100000
Customer Relationship Management Customer Success Planning Customer Retention CRM software Microsoft Suite Google Suite
United States
Operational excellence starts with your frontline workforce. Dozuki empowers them with our connected worker solution.
70+ employees
SaaSManufacturingSoftwareDigital Transformation
Role
Who you are
- Bachelor's degree in Business Computer Science Marketing Communications or a related field
- 3-5 years of experience in a customer success account management or related role within the software industry
- Proven track record of managing and growing customer relationships
- Strong understanding of SaaS business models and technology
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong problem-solving skills and a proactive approach to customer issues
- Proficiency with CRM (salesforce) software and customer success tools
- Proficiency in the Microsoft and Google Suite of products
- Ability to travel 25-40%
Desirables
- Manufacturing industry knowledge
- Experience leading and managing customer success teams
What the job involves
- Build and maintain strong relationships with our clients ensuring they receive exceptional service and driving customer satisfaction and retention
- Develop and execute customer success plans tailored to individual client needs
- Monitor customer health and proactively identify opportunities for growth and improvement
- Collaborate with internal teams to ensure customer needs are met and expectations are exceeded
- Gather customer feedback and relay it to the product development team to drive continuous improvement
Company
Company mission
Dozuki makes it easy to capture expert knowledge, tie it directly to work guidance, and give frontline workers digital access to standards — driving operational excellence across your company. We help customers achieve a 40% reduction in training time, 61% reduction in document creation time, and 67% improved communication through our easy to roll-out solution. Visit dozuki.com to learn more our industry leading Connected Worker solution.Company benefits
- Competitive salary and performance-based bonuses
- Comprehensive health dental and vision insurance
- Retirement savings plan with company match
- Generous paid time off and holidays
- Opportunities for professional development and growth
- A collaborative and supportive work environment
- Remote-friendly environment
- Monthly stipend for gym membership
- Home office set-up stipend
Company values
- Collaboration
- Innovation
- Customer-centricity
- Efficiency