RRemoteville

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Customer Success Account Manager

Skills
Customer Relationship ManagementCustomer Success PlanningCustomer RetentionCRM softwareMicrosoft SuiteGoogle Suite
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Bachelor's degree in Business Computer Science Marketing Communications or a related field
  • 3-5 years of experience in a customer success account management or related role within the software industry
  • Proven track record of managing and growing customer relationships
  • Strong understanding of SaaS business models and technology
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong problem-solving skills and a proactive approach to customer issues
  • Proficiency with CRM (salesforce) software and customer success tools
  • Proficiency in the Microsoft and Google Suite of products
  • Ability to travel 25-40%

Nice to have

  • Manufacturing industry knowledge
  • Experience leading and managing customer success teams

Day to day

  • Build and maintain strong relationships with our clients ensuring they receive exceptional service and driving customer satisfaction and retention
  • Develop and execute customer success plans tailored to individual client needs
  • Monitor customer health and proactively identify opportunities for growth and improvement
  • Collaborate with internal teams to ensure customer needs are met and expectations are exceeded
  • Gather customer feedback and relay it to the product development team to drive continuous improvement