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jobs/bask health

Customer Success Account Manager

company Bask Health location remote work mode remote posted 31 Aug

In this job, you will:Build strong relationships with Bask’s customers and own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewalsPartner with customer stakeholders to develop custom engagement initiatives that drive user adoption and support the unique needs of their patientsManage all current customer dataAnalyze customer engagement metrics and use them to communicate value, trends, and opportunities with key stakeholdersDeliver program demos, provide insightful technical answers, and recommend creative ways to get the most out of the Bask platformFinding comfort in working in a fast-paced startup environmentBelieving no task is too small and no task is too tallWork Weekends

Requirements

5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organizationExperience in e-commerceExperience with large- to enterprise-sized customer book of businessCreative problem solver with a determination to succeedIndependent and motivated, with the wisdom to seek help where neededAn entrepreneurHighly articulate, ability to communicate effectively both when speaking and writingHighly organized, with the ability to juggle multiple projects in a fast-paced environmentComfortable collaborating with different teams (product, sales, marketing, etc.)

Compensation & Benefits

$65,000–$100,000

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