RRemoteville
Rechat logoRechat

Customer Success Account Manager

Skills
Software As A ServiceAccount ManagementAdoptionAnalytical SkillsTrainingCustomer Relationship ManagementEasily Adaptable
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • High school diploma or equivalent required Bachelor's degree preferred
  • Five or more years of relevant professional experience or an equivalent combination of education and experience
  • Five or more years in a SaaS Account Manager Customer Success Manager or similar client-facing role preferred
  • Strong understanding of SaaS platforms CRM systems marketing technology or similar tools
  • Ability to quickly learn new products and stay current on new features and releases
  • Comfortable discussing workflows integrations and data concepts with technical and non-technical audiences
  • Strong organizational skills with the ability to manage multiple accounts and priorities effectively
  • Excellent written and verbal communication skills with a consultative client-focused approach
  • Basic understanding of the real estate industry preferred direct industry experience is a plus
  • Outgoing professional demeanor with the ability to build strong relationships and collaborate effectively across teams

Nice to have

  • Dynamic
  • Proactive
  • Resourceful
  • Analytical
  • Adaptable
  • Highly organized
  • Consultative
  • Client-focused
  • Outgoing
  • Professional

Day to day

  • Serve as the primary point of contact for a portfolio of clients and build trusted long-term relationships.
  • Partner closely with brokerages to drive product adoption and help them achieve their business goals through Rechat.
  • Analyze client workflows and recommend practical product solutions that improve usage retention and return on investment.
  • Manage a high volume of client requests coordinate internal resources and proactively anticipate customer needs in a fast-paced environment.