Customer Success Account Manager
Skills
Software As A ServiceAdoptionConsumer GoodsContinuous ImprovementEnglishEnhanced Data Rates For GSM EvolutionEnterprise Systems
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3+ years of experience in account management or customer success preferably in SaaS or manufacturing tech
- Proven track record of managing and growing a portfolio of B2B accounts
- Experience working with manufacturing or industrial clients in complex operational environments
- Bachelor's degree in Business Engineering or related field or equivalent experience
- Fluent in English and French
- Required
Nice to have
- Strategic
- Consultative
- Relationship-builder
- Analytical
- Commercially aware
- Collaborative
Day to day
- Serve as the primary point of contact for a portfolio of clients and build trusted relationships across multiple stakeholder levels.
- Guide clients through onboarding and smooth platform adoption in complex manufacturing environments, tailoring solutions to their operational goals and KPIs.
- Monitor account health usage and renewal timelines while collaborating with cross-functional teams to drive retention growth and continuous improvement.