Customer Success Advocate
Skills
Customer AdvocacyCustomer ExperienceCustomer SatisfactionCustomer SuccessCustomer SupportEarly WarningProduct Road Mapping
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Knowledge of current SDLC and the tooling that development organizations use to build applications
- Ability and desire to learn modern DevOps tooling
- Well-honed organizational and interpersonal skills
- Desire to build long-term relationships and help customers be successful
- Willingness to travel
- Fluency in French or German language is a major plus
Day to day
- Mentor and educate customers on implementation and usage best practices for the Sonatype Nexus Platform to ensure smooth onboarding, faster adoption, and increased footprint.
- Discover and analyze gaps in the customer experience, identify early warning signals, and work with multi-functional teams to address them.
- Act as the voice of the customer using insights to help drive improvements, influence product roadmap, and deploy customer advocacy programs.
- Ensure customers are successful and delighted with Sonatype products and services, not merely satisfied.