Remote Customer Success Advocate Job in UK Sonatype

Who you are

• Knowledge of current SDLC and the tooling that development organizations use to build applications
• Ability and desire to learn modern DevOps tooling
• Well-honed organizational and interpersonal skills
• Desire to build long-term relationships and help customers be successful
• Willingness to travel
• Fluency in French or German language is a major plus

What the job involves

• Mentor and educate customers on implementation and usage best practices for the Sonatype Nexus Platform to ensure smooth onboarding, faster adoption, and increased footprint.
• Discover and analyze gaps in the customer experience, identify early warning signals, and work with multi-functional teams to address them.
• Act as the voice of the customer using insights to help drive improvements, influence product roadmap, and deploy customer advocacy programs.
• Ensure customers are successful and delighted with Sonatype products and services, not merely satisfied.