Customer Success & Implementation Specialist
Skills
ConstructionCustomer ExperienceCustomer SuccessEngineeringMicrosoft SurfacePingSage
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Prior experience in customer success implementation or support at a B2B software company
- Personable and patient with strong communication for non-technical customers
- Highly responsive across calls emails and internal messages
- Detail-oriented and structured with strong note-taking and follow-through
- Comfortable taking unscheduled phone calls
- Preferred East Coast based or able to work East Coast morning hours
- Nice to have familiarity with ERP or accounting systems
- Nice to have experience in construction industrial or wholesale distribution
- Nice to have prior exposure to product or QA work
Nice to have
- Personable
- Patient
- Product-minded
- Highly responsive
- Detail-oriented
- Structured
- Comfortable on the phone
Day to day
- Own the customer experience after contract signature for new distributors
- Lead onboarding and implementation using checklists playbooks and structured project tracking
- Train customers and their end customers on Dill workflows tools and product usage
- Run ongoing check-ins to ensure customers see value use the platform correctly and stay healthy over time
- Provide phone and email support troubleshoot common issues and escalate technical feedback with clear notes