Customer Success and Support Specialist
Skills
Airline TicketingCustomer EngagementCustomer Relationship ManagementCustomer RetentionCustomer SatisfactionCustomer SuccessEvent Ticketing
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Renew small-scale deals by liaising with and providing information to customers
- Act as the primary contact for small-scale customers and ensure satisfaction
- Respond promptly to tier one support tickets and escalate complex issues
- Provide administrative support for events and customer engagement
Day to day
- Focus on renewing small-scale deals and managing customer relationships
- Handle tier one support tickets across the region
- Assist with administrative tasks related to events and customer engagement