RemotevilleRemote Customer Success and Support Specialist Job in London, UK Echo360
Customer Success and Support Specialist Echo360
£45000 - £55000
Airline TicketingCustomer EngagementCustomer Relationship ManagementCustomer RetentionCustomer SatisfactionCustomer SuccessEvent TicketingTicketing Systems
Entry-level/graduate - Junior (1-2 years)
LondonUK
The most holistic solution for video-based learning engagement, authoring and assessments.
80+ employees
Education
Role
Who you are
- Renew small-scale deals by liaising with and providing information to customers
- Act as the primary contact for small-scale customers and ensure satisfaction
- Respond promptly to tier one support tickets and escalate complex issues
- Provide administrative support for events and customer engagement
What the job involves
- Focus on renewing small-scale deals and managing customer relationships
- Handle tier one support tickets across the region
- Assist with administrative tasks related to events and customer engagement
Company
Company mission
Echo360 is dedicated to enabling inspired learning that transforms lives by providing advanced video content management and engagement solutions to the global education and corporate sectors.Company benefits
- Competitive international employee salaries and customised benefits
- Opportunities for career growth and development
- Dynamic and collaborative work environment
Company values
- Mission Driven
- Collaborative
- Inventive
- Fast-paced