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Remote Customer Success and Support Specialist Job in London, UK Echo360

Customer Success and Support Specialist Echo360
£45000 - £55000
Airline TicketingCustomer EngagementCustomer Relationship ManagementCustomer RetentionCustomer SatisfactionCustomer SuccessEvent TicketingTicketing Systems
Entry-level/graduate - Junior (1-2 years)
LondonUK


The most holistic solution for video-based learning engagement, authoring and assessments.
80+ employees
Education


Role


Who you are

  • Renew small-scale deals by liaising with and providing information to customers
  • Act as the primary contact for small-scale customers and ensure satisfaction
  • Respond promptly to tier one support tickets and escalate complex issues
  • Provide administrative support for events and customer engagement



What the job involves

  • Focus on renewing small-scale deals and managing customer relationships
  • Handle tier one support tickets across the region
  • Assist with administrative tasks related to events and customer engagement

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Company


Company mission

Echo360 is dedicated to enabling inspired learning that transforms lives by providing advanced video content management and engagement solutions to the global education and corporate sectors.




Company benefits

  • Competitive international employee salaries and customised benefits
  • Opportunities for career growth and development
  • Dynamic and collaborative work environment



Company values

  • Mission Driven
  • Collaborative
  • Inventive
  • Fast-paced



Company HQ

Youngstown
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