Remote Customer Success Architect Job in San Francisco Bay Mixpanel

Who you are

• Experience consulting on ROI through new tool implementations
• Working with VP-level members to define and deliver a strategic vision
• Communicate with all organizational stakeholders from developers to CIOs
• Experience in data querying, modeling, and transforming tools like SQL, dbt, Python, BI tools
• Familiarity with databases like Google Cloud, Amazon Redshift, Microsoft Azure, Snowflake, Databricks
• Familiar with product analytics implementation methods like SDKs, CDPs, Event Streaming, Reverse ETL
• Knowledge of analytics best practices across business segments and verticals
• Manage complex projects with diverse client stakeholders
• Proven experience in customer success, client-facing professional services, consulting, or technical project management
• Excellent written, analytical, and communication skills
• Strong process or project delivery discipline
• Eagerness to learn new technologies and adapt to customer needs

What the job involves

• Partner with customers to derive value from their data starting from pre-sales to post-sales implementation and onboarding
• Consult on how to maximize the value of Mixpanel by managing change, defining ROI, and improving analytics usage for customers
• Support product adoption and data trust for large enterprise customers by collaborating with Account Managers and executing a change management rollout approach