Customer Success Associate
Skills
Software As A ServiceAdoptionBusiness Process ImprovementBusiness Relationship ManagementContinuous ImprovementCustomer SuccessEnhanced Data Rates For GSM Evolution
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- SaaS background in a software business with configured or guided product setup
- At least 2 years supporting customer onboarding implementation or lifecycle management in SaaS
- Ability to understand and explain complex technical or unfamiliar products clearly
- Experience supporting complex multi-stakeholder B2B accounts
- Confidence communicating with founders CFOs and finance leaders
- Strong written and verbal communication skills
- High attention to detail with accuracy and compliance
- Comfortable working independently in a fully remote environment
Nice to have
- Finance background
- Legal background
- Startup experience
- Share scheme knowledge
- Remote-first experience
- Regulated environment experience
Day to day
- Guide founders and leadership teams through share scheme setup and SaaS onboarding with confidence
- Manage a portfolio of Scale customers, resolving queries accurately and providing clear guidance on complex equity topics
- Build strong long-term relationships, spot churn risks and expansion opportunities, and contribute to process improvements
Hiring process
- Apply online
- 20-minute screening call
- Short take-home task
- 45-minute skills-based interview with hiring manager and team member
- 45-minute team cultural interview
- 30-minute interview with CEO