Customer Success Business Partner
Skills
Analytical SkillsBusinessCustomer SuccessMarketing StrategyOperational PlanningProgram ManagementSales
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 10+ years of experience in Customer Success Consulting Supply Chain Operations or Go-to-Market Strategy roles
- Deep knowledge of supply chain domains with the ability to engage in both technical and business-level discussions
- Excellent communication and relationship management skills across all levels of an organization
- Strong program and stakeholder management experience including governance and QBR facilitation
- Highly adaptable coachable and comfortable navigating ambiguity in a dynamic environment
- Proven ability to identify quantify and communicate customer impact
Nice to have
- Executive presence
- T-shaped expertise
- Adaptable
- Coachability
- Strategic mindset
Day to day
- Serve as the primary Customer Success contact for strategic enterprise accounts and build trusted relationships across customer personas.
- Lead quarterly business reviews success planning sessions and governance meetings while coordinating cross functional delivery teams.
- Drive adoption retention and expansion by identifying new use cases improving health metrics and translating pain points into measurable outcomes.