Remote Customer Success Director Job in UK Oracle

Who you are

• Deep understanding of the Risk and Finance domain in Financial Services
• Familiarity with technology service delivery and project management
• Certification on Oracle Cloud Infrastructure (OCI)
• Clear and precise communication skills
• Experience dealing with senior stakeholders
• Commercial acumen
• Ability to work with contracts and structuring solutions
• Keen understanding of delivered customer value
• Problem-solving attitude
• Proven ability to develop customer relationships
• Experience leading cross-functional teams
• Project management experience
• Excellent organisation and time management skills
• Willingness to 'roll up one's sleeves' and assist as needed
• Team player mentality

Desirables

• SaaS experience
• Technical background
• Experience with OFSAA

What the job involves

• Better sales execution on Cloud deals
• Delivering on the promise
• Being the Voice of the Customer
• Driving partnership and alignment with SaaS customers
• Enhancing the customer experience
• Increasing customer satisfaction
• Securing subscription renewal
• Expanding usage and footprint in the account
• Acting as a strategic advisor
• Maximising the value of client investments