RemotevilleRemote Customer Success Director Job in Denver, CO Zenarate
Customer Success Director Zenarate
$160000 - $179000
Contract NegotiationCustomer RetentionCustomer SatisfactionCustomer SuccessExecutive LeadershipIdentifying New OpportunitiesKey Performance IndicatorsNegotiationPutting The Customer FirstRenewals
Mid-level (3-4 years) - Senior (5-8 years)
DenverCO
The World's #1 Simulation Training Platform
130+ employees
SaaSArtificial IntelligenceCustomer serviceTraining
Open for applications
Role
Who you are
- Bachelor's degree in Business Marketing or a related field
- Proven experience in a Customer Success Director role with revenue expansion goals
- Experience managing enterprise accounts generating over $1M in annual revenue
- Strong skills in contract negotiation and customer retention
Desirables
- SaaS sales experience
- Contact center experience
What the job involves
- Drive the customer's strategy using Zenarate's products for maximizing their outcomes
- Lead upsell and cross-sell initiatives to boost revenue from renewals
- Serve as an expert to engage with decision makers showcasing the best use cases for expanded engagement
Company
Company mission
Zenarate AI Coach is committed to transforming customer-facing teams through an innovative, AI-powered SaaS platform. Our mission is to equip businesses with customized training solutions that lead to confident and high-performing agents, driving key performance improvements across diverse industries on a global scale.Company benefits
- Consistent high-quality service
- Efficient delivery of software and services
- Customer-oriented daily operation
- Leadership in innovation quality efficiency and customer satisfaction
- Inclusive environment with support and opportunities for success
- Personal performance feedback and progressive work culture
Company values
- Customer first
- Innovation
- Excellence
- Inclusivity
- Respect
- Collaboration