RRemoteville
Zenarate logoZenarate

Customer Success Director

Skills
Contract NegotiationCustomer RetentionCustomer SatisfactionCustomer SuccessExecutive LeadershipIdentifying New OpportunitiesKey Performance Indicators
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Bachelor's degree in Business Marketing or a related field
  • Proven experience in a Customer Success Director role with revenue expansion goals
  • Experience managing enterprise accounts generating over $1M in annual revenue
  • Strong skills in contract negotiation and customer retention

Nice to have

  • SaaS sales experience
  • Contact center experience

Day to day

  • Drive the customer's strategy using Zenarate's products for maximizing their outcomes
  • Lead upsell and cross-sell initiatives to boost revenue from renewals
  • Serve as an expert to engage with decision makers showcasing the best use cases for expanded engagement