Customer Success Engineer I
Skills
CustomerCustomer ServiceCustomer SuccessJamfLinuxNetworkingRed Hat Enterprise Linux
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Minimum 2 years' experience in enterprise technology support roles.
- Strong customer service skills and experience.
- Proficient in verbal and written communications in English and German.
- Experience with Apple platform and networking fundamentals.
Nice to have
- Apple proficiency
- Networking
- German language
Day to day
- Assist customers with implementing and utilizing Jamf products.
- Provide setup assistance and training for both new and existing users.
- Deliver remote support predominantly and guide users through complex processes efficiently and cordially.
Hiring process
- Complete new customer onboarding tasks.
- Develop and maintain product and technology proficiency.
- Provide support and training.
- Coordinate with Jamf Customer Success team.