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Customer Success Engineer II
Skills
TrainingCustomer SuccessEnglishEnhanced Data Rates For GSM EvolutionIdentity And Access ManagementNetworkingPermissions
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Strong written and verbal communication skills
- Demonstrated knowledge of major cloud platforms including compute storage networking and identity management
- Basic network troubleshooting skills and understanding of general network technologies
- Familiarity with Linux and Windows operating systems
- Familiarity with Windows Active Directory or LDAP
- Understanding of file permissions and access control in cloud environments
- 5 to 7 years experience in a customer-facing role
- 1 to 3 years troubleshooting cloud environments
- Must have the right to work in the UK without visa sponsorship
Nice to have
- Strategic
- Customer-focused
- Results-driven
- Problem-solving
- Can-do attitude
- Collaborative
Day to day
- Troubleshoot complex issues in Qumulo cloud and on-premises file systems, including infrastructure, permissions, performance, and general storage problems.
- Prioritize escalated customer cases and drive them through to clear resolution while keeping customers informed throughout the issue lifecycle.
- Partner closely with sales product engineering and peers to resolve technical challenges and share feedback that improves cloud offerings.