Customer Success Engineer
Skills
Data IntegrationBusiness ReviewsConsultationsExtractTransformLoadSoftware As A Service
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Proven ability in a customer success or technical account management role
- 3+ years experience in enterprise SaaS environment
- Exceptional interpersonal skills across broad range of teams
- Proficient in project management multitasking and meeting deadlines
- Bachelor’s degree in related field or relevant experience
- Understanding of enterprise-level information systems and data analytics workflow
- Hands-on experience with SQL queries and script debugging
- Knowledge of relational and large-scale analytics database technologies
- Familiarity with BI and data exploration tools
- Experience with non-relational platforms and big data processing tools
- Understanding of connectivity technology protocols such as JDBC ODBC .NET Spark and JSON
- Experience in large-scale IaaS platforms like GCP AWS Azure
Nice to have
- Project Management Cert
- Cloud Platform Cert
Day to day
- Assist customers through Actian Avalanche adoption lifecycle
- Provide ongoing consultations about its use
- Drive data integration data warehousing and analytics initiatives
- Develop strong relationships with customers as their trusted advisor
- Monitor customer health product support services and satisfaction
- Ensure effective management of customer requests and feedback
- Lead Quarterly Business Reviews to consult on strategic initiatives