RRemoteville
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Customer Success Engineer

Skills
TeachingAdoptionArtificial IntelligenceCustomerCustomer SuccessEdtechInbound Marketing
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • ~1–3 years of experience in Customer Success Support Ops or a similar customer-facing systems-adjacent role
  • Strong focus on customer outcomes including retention adoption and customer impact
  • Ability to communicate clearly with teachers and administrators navigating AI for the first time

Nice to have

  • Ownership
  • Comfort with ambiguity
  • Builder mindset
  • Systems thinking
  • AI-native

Day to day

  • Own a portfolio of school accounts and drive adoption, engagement, and successful renewals
  • Manage inbound customer communication with clear, responsive, and consistent support
  • Create customer-facing resources such as product updates help center content and teacher PD materials
  • Use AI tools and lightweight internal systems to improve customer workflows and scale impact
  • Run virtual and occasional onsite PD sessions for teachers at partner schools

Hiring process

  • Apply now