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Customer Success Engineer
Skills
AdoptionCitizenshipCustom WorkCustomer SuccessIntegrated SystemsMicrosoft SurfaceOn Site
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3+ years in customer success engineering technical implementation or solutions engineering at a B2B software company
- Experience with enterprise customers and complex deployments
- Strong Linux skills
- Comfort with Docker or Podman
- Ability to troubleshoot integration issues independently
- Customer-facing communication skills with technical buyers
- AI-fluency and understanding of AI tool strengths and limits
- U.S. citizenship or permanent residency required
Nice to have
- Nuclear experience
- Utilities experience
- Regulated industry background
- Azure familiarity
- Terraform familiarity
- Kubernetes familiarity
- Generative AI background
- Postgres knowledge
- Python background
- Early-stage startup experience
Day to day
- Deploy AI software inside nuclear plants on customer infrastructure including on-prem and secure cloud environments.
- Configure the platform for each plant's workflows and partner with Engineering on custom integrations and implementation work.
- Support customer adoption by training users troubleshooting issues and ensuring the promised outcomes are achieved.
- Act as the technical voice customers trust while surfacing feedback to Product and Engineering.
Hiring process
- 30-minute intro with a CSE or Head of People
- 30 minute interview with the Hiring Manager
- Take-home work sample
- Presentation of work sample