How Remoteville checks and expires listings
Customer Success Engineer
Skills
Warehouse Management SystemsAdoptionBusinessBusiness IntelligenceCustomer SuccessEnterprise AccountsLogistics Management
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3-6 years in a technical customer-facing post-sales role
- Experience in logistics supply chain transportation delivery or adjacent industry
- Comfortable debugging integrations independently and resolving API or webhook failures
- Light scripting in Python JavaScript or similar is a plus
- Proficient in SQL and able to build dashboards and reports
- Strong commercial instinct for retention renewals and expansion
- Excellent at translating technical detail into business value
- Organized self-directed and able to manage demanding enterprise accounts
Nice to have
- Strategic
- Self-directed
- Commercially minded
- Technical fluency
- Customer-focused
Day to day
- Own enterprise and strategic customer relationships as the primary technical and commercial contact
- Debug API webhook and integration issues independently using logs data and direct investigation
- Guide customers through integrations feature rollouts and adoption while translating performance into business value