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Customer Success Engineer
Skills
AdoptionAnalyticsBusinessCustomer SuccessData AnalyticsEvolutionGeomatics
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 4+ years in enterprise customer-facing technical roles such as Customer Success Forward Deployed Engineer Technical Account Management or Solutions Engineering
- Strong technical foundation and business savvy
- At least one of geospatial knowledge technical background or professional SQL experience in data analytics
- Validated experience using AI tools and workflows to improve output and reduce time to value
- Ability to speak confidently to C-level stakeholders
- Ability to lead technical conversations and resolve technical problems
- Ability to analyze data and develop proofs-of-concept and solution recommendations
- Ability to translate complex technical messages into actionable plans
- Experience detecting risk early in complex enterprise environments
- Proven collaboration with executive leadership technical teams sales teams and software users
- Diplomatic empathetic poised and action-oriented customer approach
- Strong team player with attention to detail and self-starter mindset
Nice to have
- Consultative
- Curious
- Driven
- Diplomatic
- Empathetic
- Poised
- Action-oriented
- Detail oriented
- Self-starter
- Team player
- Global team experience
Day to day
- Embed closely with customers to understand their business goals and drive measurable impact through adoption of the CARTO platform.
- Lead the customer lifecycle from onboarding to value creation and renewal while keeping teams aligned and moving forward.
- Act as a trusted advisor to strategic enterprise customers, translate needs into action, and partner with Product, Engineering, and Commercial teams.