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Customer Success Engineer
Skills
AdoptionCustomer BaseDynatraceIT Service ManagementManaged ServersSalesScripting
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3 years minimum 5+ years preferred in a hands-on technical role at an MSP or as a corporate IT administrator
- Direct practical experience with scripting server administration and network deployment including firewalls
- Real hands-on experience with monitoring and RMM platforms such as SolarWinds Auvik Dynatrace or Kaseya
- Demonstrated ability to configure troubleshoot and resolve technical issues independently rather than escalating them
- Strong communication skills with the ability to translate technical detail for both customers and internal product teams
- Comfort working across security network and alerting concepts fluently enough that customers trust you as a technical authority
Nice to have
- MSP background
- Corporate IT admin
- Technical credibility
- Hands-on problem solver
- Future leadership interest
Day to day
- Own the technical relationship for enterprise accounts from kickoff through full platform adoption, with account health and adoption as key success metrics.
- Configure and deploy monitoring, alerting, and automation policies directly within customer environments, using practical hands-on infrastructure experience.
- Troubleshoot network security and infrastructure issues alongside customers with speed precision, while scripting automations and integrations to reduce manual work and improve time to value.
- Act as the technical translator between customers and internal product teams, validate requirements technically, and help shape future platform direction.