Remote Customer Success Engineer Job in UK Cribl

Who you are

• Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales with passion for customer success and empathy for customer outcomes and value
• A customers-first mindset with great communication and relationship management skills that can manage customer expectations through being empathetic and listening to our customers
• Proven track record and experience working with large complex enterprises and developing relationships in a high growth environment
• Experience with Observability, Logs, Metrics, IT Operations and Security with a deep understanding of managing data pipelines through the entire data lifecycle
• Proven ability to drive continuous product value by developing new use-cases relating to reducing, reusing, enriching, and routing data to achieve customer outcomes
• Quick learner with good technical and problem-solving skills
• Willingness to travel as needed (up to 25%)
• You live in the United Kingdom
• Fluent speaking and written skills in English

Desirables

• Administration of Data Engineering platforms (Splunk, Elastic, Datadog, Snowflake, etc.)
• Solid technical understanding of managing customers through Customer Success Platforms such as GainSight or PlanHat
• Working knowledge of major cloud providers (AWS, Azure, GCP)
• Loves talking to customers and solving problems
• Experience working remotely
• Good jokes, or maybe better, bad jokes

What the job involves

• The Customer Success Engineer (CSE) acts as a trusted advisor for the customer in achieving customer outcomes, value and success with Cribl solutions
• This highly technical role needs to coordinate and strategize across several functions to enable customers to realize continuous value
• The CSE must be ready to engage with various technical and management functions within an organization and demonstrate the value of Cribl in business discussions with company executives.

Application process

• Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you’ll ever meet at cribl.io/about-us.