Forward makes safe autonomous networking possible. The company's mathematically accurate network digital twin delivers deterministic proof of how any change will affect the production network before it is made, giving organizations the behavioral insight they need to move fast, operate securely, and scale with confidence across multi-vendor environments and every major cloud, including AWS, Azure, Google Cloud, and IBM.

Global leaders, including Goldman Sachs, PayPal, S&P Global, IBM, and Dell, alongside other Fortune 500 enterprises, fast-growing companies, and government agencies, rely on Forward to ensure network behavior matches intent. According to a recent IDC report, the average Forward customer experiences $14.2M in annual benefits through improved efficiency and security.

Backed by A. Capital, Andreessen Horowitz, Goldman Sachs, MSD Partners, Omega Venture Partners, Section 32, and Threshold Ventures, Forward is headquartered in Santa Clara, California. 

Forward

Forward was founded in 2013 by four Stanford Ph.D.s, building the industry's first network digital twin: a mathematically accurate model of the production network. It's the foundation for autonomous networking, giving engineers and AI agents the ability to know the impact of every change before it touches production. That founding instinct still defines how we work. We're accurate and evidence-driven, relentless about clarity, and we'd rather be certain than comfortable, building a groundbreaking platform that transforms how teams run and secure networks across every major cloud and vendor environment.

Global leaders like Goldman Sachs, PayPal, S&P Global, IBM, and Dell trust Forward, alongside fast-growing enterprises and government agencies, realizing an average of $14.2 million in annual benefits, according to IDC. Backed by top-tier investors, including A. Capital, Andreessen Horowitz, Goldman Sachs, MSD Partners, Omega Venture Partners, Section 32, and Threshold Ventures, and headquartered in Santa Clara, we're most proud of our team: curious people who'd rather build what doesn't exist than accept how things have always been done.

Forward Networks is looking for a Customer Success Engineer.


Do want to create a category and help build a special company?Join a company that has been in market 5+ years and has some of the top Federal agencies and F500/Global 2000 already buying and referenceable.We are building a special team and hope you consider us if you want to have the experience of changing the networking world as we know it. 


What you’ll do:

As a Customer Success Engineer for our Enterprise team, you will be responsible for providing world class post-sales technical leadership to our client base.

Responsibilities:

Providing advice and guidance as the Forward Networks subject matter expert to ensure successful ongoing usage and adoption of our technologiesTaking ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting proceduresWalking customers through the various stages of adoption with Forward Networks PlatformWorking directly with our internal Product Management, Engineering, Sales and Marketing teams.Some travel to customer locations (

Requirements:


B.S. Computer Science or equivalent educational experience5+ years of customer facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider or Governmental agencies


Experience:


Strong understanding of Networking and Security fundamentalsExperience in working with multiple Network vendors (e.g. A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks etc.)Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques; Superior presentation skillsExcellent analytical & problem-solving skills, combined with the ability to provide quick resolution to problemsDemonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment 


Highly Desired:


One or more of the following certificates: CCIE, JNCIE or VCDXExperience in working for a startup companyWorking knowledge of API driven workflows and scripting languages (Python, bash, jq, graphql, etc)


Candidates will work remote with 10-20% travel requirement for customer and internal meetings.

Ideal candidate will be located in Ireland / UK